Customer Service Representative

Colibri Group • Charlotte, NC

14d • Onsite

About The Position

At Colibri Group, we’re building the future of professional education. Across more than 50 professions, our trusted learning solutions help more than seven million learners build skills, earn credentials, and stay ready for what’s next. Our mission is to lead people to achieve more, adapt, and thrive in their careers. It shapes how we serve our learners and how we work with one another. Our values of Love, Joy, Boldness, Teamwork, and Curiosity guide how we collaborate, make decisions, and create meaningful impact. Colibri Group is a leader in online professional education, serving more than one million learners each year across a family of trusted education brands. Our Real Estate education business helps aspiring and current real estate professionals meet licensing requirements, build their skills, and move forward in their careers through accessible, high-quality education. We’re looking for a Customer Service Representative, Real Estate Operations to help create a smooth, accurate, and supportive experience for students throughout their real estate education and licensing journey. This is a fully onsite position and requires working in our Charlotte office five days per week. Our office is 14815 Ballantyne Village Way #270, Charlotte, NC 28277. This is an individual contributor role responsible for student communications, course and exam administration, regulatory reporting, and day-to-day program coordination. You’ll serve as an important connection point between students, instructors, sponsors, regulatory agencies, and internal teams while helping ensure programs run efficiently and in accordance with state licensing requirements. We’re looking for someone who is highly organized, service-oriented, and comfortable managing a lot of moving pieces. You should be equally comfortable helping a student understand their next steps, tracking deadlines, maintaining accurate records, coordinating course and exam requirements, and following an issue through to resolution.

Requirements

• 2+ years of experience in customer service, education administration, program coordination, operations, or a related environment
• Strong organizational skills and the ability to manage multiple priorities, deadlines, and detailed processes at the same time
• A high level of attention to detail and a demonstrated commitment to accurate documentation and recordkeeping
• Strong written and verbal communication skills, with the ability to provide clear, helpful information to students, instructors, partners, and internal teams
• Comfort working with data, spreadsheets, tracking systems, and operational reporting
• The ability to identify issues, research discrepancies, and follow through to resolution in a fast-moving environment
• An associate degree or an equivalent combination of education and relevant professional experience.
• The ability to reliably commute to our Charlotte office and work fully onsite five days per week

Nice To Haves

• Experience in education, professional licensing, regulatory operations, workforce development, event coordination, or external partnership support is helpful but not required.

Responsibilities

• Support students throughout Pre-Licensing and Post-Licensing programs, including welcome communications, course requirements, exam information, deadlines, retake procedures, and next steps toward licensure
• Coordinate course and exam administration across classroom, livestream, and online programs, including tracking completion, verifying exam eligibility, processing results, and maintaining required documentation
• Maintain accurate student records and prepare required course, completion, enrollment, and pass/fail reporting for state regulatory agencies
• Serve as a day-to-day operational partner to instructors by providing rosters, student progress information, course results, and administrative support
• Coordinate Continuing Education sponsorship activities, including communications, scheduling, logistics, and participation tracking for external partners
• Help coordinate career expos, networking opportunities, and student engagement events, including registrations, communications, vendors, employers, and event logistics
• Maintain operational trackers and reporting while identifying opportunities to improve processes, accuracy, efficiency, compliance, and the overall student experience

Benefits

• Your work will have a direct impact on students working toward an important professional milestone
• You’ll help make complex education and licensing processes easier for students to understand and navigate
• You’ll have exposure to multiple parts of the business, including education operations, instructors, regulatory requirements, partnerships, and student experience
• You’ll have opportunities to identify better ways of working and contribute to improvements in processes and programs
• You’ll work with a team that values responsiveness, accuracy, collaboration, and a strong customer experience
• You’ll join a mission-driven organization where your organization, judgment, and follow-through will have a visible impact

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree