Hacienda Ford - Collision Center Customer Service Representative

Yoder Ford Inc • Edinburg, TX

9h • Onsite

About The Position

Hacienda Ford - Collision Center is seeking a Customer Service Representative to join their team. This role is crucial for providing customers with a great collision experience by understanding their needs and acting as a liaison between customers and body shop technicians. The ideal candidate will be able to greet guests, schedule appointments, and ensure all documentation is accurate and compliant.

Requirements

• Professional appearance
• Excellent communication capability
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• At least 18 years old
• A valid driver's license with an acceptable driving record
• Pass a pre-employment drug screen
• Undergo a background check

Responsibilities

• Schedule repair for customers, either in person or over the phone
• Communicate with customers to determine the nature of their repair needs.
• Ensure that the required documentation is complete and in compliance with regulations and standards.
• Photograph the vehicle to support the damage for insurance
• Update clients with repair progress and status accordingly.
• Handle telephone inquiries regarding work in progress and appointments.
• Evaluate the vehicle thoroughly to determine the extent of damage and the need for repairs
• Prepare estimates in accordance with Insurance partner and company guidelines.
• Communicate supplements to customers and insurance companies on the same business day as written.
• Perform other duties as assigned by the Collision manager.

Benefits

• Medical, Dental, & Vision Insurance: 100% employer-paid coverage with a variety of plan options to fit your needs, including medical plans featuring a $0 deductible and $0 copay upon completion of a baseline visit.
• 401(K) Plan: 401(k) plan with a company match of 50% up to 4% of your salary.
• Life Insurance: 100% employer-paid life insurance policy of $50,000 with no medical exams required.
• Paid Vacation: 1 week of paid vacation in the first year of service, with a rollover of 40 hours and a max cash out of 40 hours.
• Sick leave 3 paid days per service year – 100% employer paid.
• Paid Holidays: 6 paid holidays per year, including New Year's Day, Independence Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Employee discounts on new vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed