Customer Service Representative

Lucy's Thousand Oaks • San Antonio, TX

34d • Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Lucy's Doggy Daycare, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

Requirements

• Excellent communication skills (phone, interpersonal, written) with proper spelling and grammar.
• Professional and friendly demeanor.
• Ability to work well with others.
• Flexibility in schedule, including willingness to work evenings, weekends, and holidays.
• Attention to detail and strong organizational skills.
• Ability to handle/transport dogs of all sizes by leash.
• Ability to remain upright and busy throughout a shift.
• Passion for working with animals.

Nice To Haves

• Previous experience in a customer service role.
• A drive to meet and exceed client expectations.

Responsibilities

• Greet pets and their humans cheerfully upon arrival.
• Answer phone calls and emails with a positive attitude, providing information about boarding, grooming, and daycare services.
• Provide basic information about pet care and resort policies.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs for daycare, boarding, and grooming.
• Contact veterinarians to obtain vaccine or other necessary pet information.
• Use kennel software to book appointments, make notes on client and pet profiles, and retrieve information.
• Communicate with grooming and kennel staff regarding arriving dogs and their needs.
• Escort dogs to play areas/kennels.
• Maintain the cleanliness and appearance of the front office, including vacuuming, sweeping, mopping, cleaning windows, and wiping counters.
• Keep the desk and surrounding areas clean and organized.
• Be mindful of the appearance of the office and oneself from a client's perspective.

Benefits

• Discounted daycare and boarding for your own dog.
• Medical/vision/dental plans (for full-time employees).
• 401k (for full-time employees).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed