Customer Service Representative

DPDHL • China Grove, NC

16d • Onsite

About The Position

DHL Supply Chain is hiring a Customer Service Representative for their weekend day shift (Friday - Sunday, 6 am to 6 pm). This role is crucial in processing orders, preparing correspondence, and providing product, service, and transit information to customers. The representative will act as a liaison to facilitate issue resolution and ensure customer needs are met. DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada, offering a supportive environment with opportunities for growth.

Requirements

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• Minimum 3 years of experience in Microsoft applications (Excel, Outlook, and Word).
• Strong communication via email and over the phone.

Nice To Haves

• Dispatching, scheduling and handling warehouse inbounds and outbounds
• Experience in any WMS system, allocating orders, waving orders or Problem solving in system
• 0-12 months of warehouse experience, preferred

Responsibilities

• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Benefits

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED