Customer Service Representative

Taylor Corporation•Dayton, OH

22h•Onsite

About The Position

Taylor Enterprise Solutions is seeking a Customer Service Representative to join our team in-office in Dayton, OH. This person will be responsible for delivering exceptional customer service and support. This role involves handling complex customer inquiries, leading service initiatives, and mentoring junior staff. The ideal candidate will possess advanced product knowledge, strong problem-solving abilities, and a commitment to enhancing the customer’s experience. To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

Must have some experience in the field or in a related area
Exceptional communication skills, both verbal and written, with a strong ability to convey information clearly
Proven problem-solving skills and the ability to think critically in high-pressure situations
Proficient in using customer service software, Microsoft Office and CRM systems
Ability to sit for extended periods while working on a computer

Nice To Haves

2 years of college
Print, marketing, or promotional product experience and/or Salesforce.com knowledge a plus
Advanced computer experience and ability to implement new technologies

Responsibilities

Respond to customer inquiries via phone, email, and chat with professionalism and expertise
Resolve complex issues and provide solutions in a timely manner, ensuring customer satisfaction
Proactively communicate matters with the customer that are affecting orders including due dates, estimating change orders, materials issues, or equipment problems
Understand the specifications of each order to ensure smooth internal processing
Adherence to customer expected response times
Process orders, returns, and exchanges, while ensuring compliance with company policies
Maintain accurate records of customer interactions and transactions in the CRM system
Collaborate with cross-functional teams to address customer needs and enhance service delivery
Analyze customer feedback and identify trends to improve processes and service quality
Stay informed about product updates, industry trends, and best practices to enhance service effectiveness