Customer Service Representative

Summit Consulting•Lakeland, FL

22h•Hybrid

About The Position

Summit provides independent insurance agents and their clients with market-leading workers’ comp insurance and elite customer service. We’re growing and currently serve more than 7,000 independent agents and 31,000 policyholders across the South, Midwest, and Mid-Atlantic. Our strength comes from a single-minded focus on workers’ comp and a commitment to long-term customer relationships. Summit is who you turn to when you need a specialist who not only knows workers’ comp but also gets to know your business and your priorities. Our field team members are located in every state in which we operate. Summit is a member of the Great American Insurance Group where our highest goal is for all employees to feel included, respected, and empowered to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. Performs work under close supervision, following established procedures and direction. Relies on instructions and pre‑established guidelines to carry out daily responsibilities. Develops a working knowledge of company products, services, and business systems used to perform job functions.

Requirements

High School diploma or equivalent required.
1–2 years of customer service experience, preferably in a call center or high‑volume service environment.
Strong verbal communication and active listening skills.
Ability to remain calm, patient, and professional under pressure.
Flexibility and willingness to adapt to changing needs.
A positive attitude and a caring, customer‑first mindset.
Dependability, accountability, and a strong commitment to attendance.

Responsibilities

Serves as the first point of contact for callers, providing courteous, efficient, and accurate assistance.
Demonstrates our Customer Care philosophy by putting the caller first in every interaction.
Maintains strong dependability and accountability in daily responsibilities.
Supports teammates by stepping in when needed and contributing to a positive team environment.
Follows established workflows and procedures within a highly structured environment.
Upholds professional, caring communication at all times.
Maintains consistent and reliable attendance to ensure adequate coverage and service levels.
Participates in rotating support for the Receptionist function, providing coverage as scheduled to ensure seamless front‑desk operations.