Customer Service Representative #11200051026BB

Meyer Tool Inc•Benton, ME

11h•$29 - $35•Onsite

About The Position

The Customer Service Representative (CSR) provides a variety of customer services as the essential driver of customer needs through the business process. They are the liaison between the customer and MT Maine. They are responsible for driving timely execution in matters of quoting, PO and job release, status tracking with open and transparent communication to the customer, and escalation of issues to executives for resolution. This is a fast-paced position that requires individuals to have the ability to focus and execute in a structured and active environment.

Requirements

Associate’s degree in Sales & Marketing or related field and 3 years of experience in a Customer Service Representative role; Bachelor’s Degree Preferred
Must meet the ITAR definition of US Person(s)- documentation required
3 or more years of experience reviewing and interpreting quotes, PO’s and terms and conditions
Excellent verbal and written communication skills in English
Ability to communicate professionally verbally and in writing with customer to understand needs and concerns
Strong administrative skills: organization, time management, planning, and problem solving
Work with limited direct supervision
Must exhibit a high level of motivation and a sense of urgency
Know and understand the needs of internal and external customers
Results oriented and work hard to consistently provide exceptional service
Ability to prioritize and follow up accordingly
Ability to meet critical deadlines and work in fast paced environment
Intermediate to advanced proficiency in MS Office
Successful results of pre-employment drug testing will be required.

Nice To Haves

Preferred: 3 or more years of experience in direct customer support/service position in an aerospace manufacturing or related environment

Responsibilities

Relay complex service questions from customer to internal departs to provide a prompt response back to the customer.
Maintain daily requirements for customer through MT Maine ERP Systems
Ensure all requests for quotes are completed on time and in accordance with company guidelines and policies
Interface with operations, production control, engineering, and quality to maintain status of existing and pending jobs in order to provide the customer with accurate pricing and manufacturing lead time estimates
Interface with customers, understand and solve account related issues on a regular basis through phone calls, emails, and other methods
Work closely with production control and engineering to align jobs with proper documentation to satisfy customer requirements via customer portal or similar required process
Manage and coordinate the resolution to all customer order complaints and/or non-compliant purchase order issues
Identify and escalate questionable terms and conditions in contracts or purchase orders to management for resolution
Complete transactions for price verification, researching part numbers, evaluating lead times, and similar transaction to address customer needs
Review and address any customer aged receivables with accounting department
Work with Quality who will be responsible to track and maintain up to date knowledge regarding any and all non-conforming hardware and non-conforming reports, and report back to the customer as needed.
Perform miscellaneous duties assigned by supervisor
Adhere to all quality and safety standards