Customer Service Representative-Remote

ADF Medical Services Inc. • Ottawa, ON

10d • Remote

About The Position

ADF Medical Services Inc. is hiring a dedicated and professional Remote Customer Service Representative to deliver exceptional support to patients and clients from the comfort of their home. The ideal candidate is a people person with strong communication skills and a passion for helping others.

Requirements

• people person
• strong communication skills
• passion for helping others

Responsibilities

• Handle patient and client inquiries via phone, email, and chat channels
• Provide accurate and helpful information on services, appointments, billing, and general support
• Resolve customer concerns and complaints with empathy and professionalism
• Document all interactions accurately in our CRM and support systems
• Follow up with patients and clients to ensure full resolution and satisfaction
• Escalate complex or sensitive issues to the appropriate department promptly
• Maintain strict patient confidentiality in accordance with HIPAA guidelines
• Meet and exceed customer satisfaction targets and service quality standards

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible scheduling options
• Supportive and collaborative remote team environment
• Career growth and advancement opportunities within ADF Medical Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees