Customer Service Representative

MITER Brands • Simi Valley, CA

6d • Onsite

About The Position

The Customer Service Representative plays a key role in delivering a positive customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to ensure quality outcomes.

Requirements

• Ability to communicate clearly, professionally, and empathetically with customers via phone and email
• Strong attention to detail when managing requests, documentation, and follow-ups
• Ability to manage multiple requests while meeting deadlines in a fast-paced environment
• Ability to work effectively with cross-functional teams to resolve customer issues
• Ability to handle sensitive situations, payments, and customer data responsibly
• High school diploma or equivalent required

Nice To Haves

• 2-3 years’ previous experience in customer service preferred
• Customer service experience preferred (manufacturing, building materials, or construction‑related environments are a plus)
• Experience in windows, millwork, or warranty processes is helpful but not required

Responsibilities

• Resolving warranty inquiries
• Coordinating service solutions
• Ensuring clear, timely communication from first contact through resolution
• Supporting builders, contractors, and homeowners
• Partnering closely with internal teams to ensure quality outcomes
• Assessing customer concerns, determining appropriate next steps, and driving resolution
• Managing requests, documentation, and follow-ups
• Managing multiple requests while meeting deadlines in a fast-paced environment
• Working effectively with cross-functional teams to resolve customer issues
• Handling sensitive situations, payments, and customer data responsibly
• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Coordinating schedules with field service technicians across assigned regions
• Communicating service timelines and expectations to customers
• Adapting to changing priorities while maintaining service quality

Benefits

• Three comprehensive Medical plan options
• Prescription
• Dental
• Vision
• Company Paid Life Insurance
• Voluntary Life Insurance
• Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Paid time off (PTO)
• Paid Holidays
• 401k retirement plan with company match
• Employee Assistance Program
• Teladoc
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program
• Tuition Reimbursement
• Yearly Wellness Clinic

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED