Customer Service Representative

CGI•Troy, AL

2d•Onsite

About The Position

This customer service role is located in Troy, Alabama and requires an onsite work schedule Monday through Friday. The role involves communication skills (verbal and written), professional client interaction, high attention to detail with a strong focus on accuracy, flexibility to work on client priorities (technology, role, project, hours, location, etc.), and a client-focused, service-oriented approach. The ideal candidate is a solution finder with a positive "can-do" attitude and a "roll-up-the-sleeves" mentality, who thinks creatively outside the box, is connected to best practices, and is passionate about their work. A dedicated commitment to quality and an entrepreneurial spirit, acting as if the company is their own, are also key attributes.

Requirements

Must possess high school diploma or GED
Customer Service & Support
Detail-oriented

Responsibilities

Communication skills -verbal and written.
Able to interact professionally with clients directly.
High attention to detail with a strong focus on accuracy.
Flexibility - to work on the client's priority (technology, role, project, hours, location, etc).
Client-focused and service-oriented.
Solution finder rather than issue identifier - positive "can-do" attitude, with-roll-up-the-sleeves mentality to make it happen.
Creative - thinking outside the box, connected to best practices, idea person, and passionate about it. Positive attitude.
Dedicated to quality -Doing the right thing vs. doing things right.
Entrepreneurial - act as if it is his/her own company.
Zero Tolerance Attendance Policy during training
Learn independently
Initiative to solve problems
Ability to engage others in conversation
Ability to actively listen and respond in a positive manner
Listening to understand what is being said
Navigating and understanding multiple computer screens
Multitasking (obtaining information, understanding the problem, querying the customer and knowledge databases, and entering information in the appropriate fields)
Learning and retaining large amounts of information
Developing self and improving job-related skills
Striving to close the transaction every time
Ability to influence others