Customer Service Representative

Circle K Stores•Plainfield, IN

7d•Onsite

About The Position

The Customer Service Representative position is a full-time role with evening shift availability, requiring weekend availability. This role is responsible for ensuring customer satisfaction through excellent service, accurate transaction processing, and maintaining store conditions. The representative will handle various store operations, including customer interactions, sales, merchandising, inventory control, and security.

Requirements

High school diploma or GED preferred.
Experience in retail sales preferred.
Ability to accurately operate a variety of equipment including cash registers, scanners, fuel consoles, hot/cold beverage dispensers, and other machines or tools.
Ability to work as scheduled, including arriving to work on time.
Ability to communicate information and ideas effectively.
Ability to perform the four basic arithmetic operations (add, subtract, multiply, and divide) preferred.
Ability to perform essential duties and physical functions.
Ability to work in the described conditions.
Ability to work alone.

Nice To Haves

High school diploma or GED
Experience in retail sales
Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide)

Responsibilities

Provide prompt, excellent customer service in a courteous, friendly, and attentive manner.
Greet customers upon entry and thank them upon departure.
Offer assistance, suggestions, and recommendations to customers.
Accurately ring up all sales using the cash register and handle various payment types.
Operate multi-function equipment such as fuel consoles, lottery machines, money order machines, and telecom transactions.
Maintain store facility cleanliness and equipment condition to company standards, including interior and exterior cleaning and basic equipment upkeep.
Inspect store facilities and equipment for safety, cleanliness, and proper working order, reporting any issues to the Store Manager.
Complete build-to's for ordering and purchasing merchandise.
Receive and verify vendor deliveries.
Maintain adequate stock levels and supplies, rotating stock properly.
Place advertising and pricing signage inside or outside the facility.
Control merchandise, cash shortages, and other selling expenses.
Assist in maintaining proper inventory levels and performing shift audits.
Keep accurate cash, sales, and inventory control records, accounting for variances.
Report any sales, cash, or inventory discrepancies to the Store Manager.
Follow company guidelines for product breakage or spoilage.
Report all incidents, including injuries, theft, property damage, or sanitation issues, to the Store Manager.
Report any unsafe, unlawful, or unethical conduct.
Keep accurate records of all shift and timekeeping paperwork.
May take inventory of supplies and equipment.
Attend job-related meetings, potentially working irregular hours.
Provide regular and predictable onsite attendance.
Perform other duties as assigned by the Store Manager.