Customer Service Representative

Southwest Missouri Bank•Carthage, MO

11d•Onsite

About The Position

Join Southwest Missouri Bank as a Full-Time Customer Service Representative and immerse yourself in a dynamic, customer-centric environment that values excellence and integrity. This onsite position offers a unique opportunity to collaborate with a talented team and engage directly with clients, honing your skills in finance and communication. You will play a pivotal role in enhancing customer experiences, ensuring satisfaction, and driving high performance in our vibrant culture. In this role, you will gain hands-on experience in banking operations while working alongside industry professionals dedicated to your growth. The energetic atmosphere fosters creativity and innovation, allowing you to make meaningful contributions daily. If you are passionate about serving clients and want to kick-start your career in an industry that prioritizes customer focus, we encourage you to apply today! You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Flexible Spending Account, Competitive Salary, Paid Time Off, Snack/Drink Room, Short-term Disability, Long-term Disability, ESOP, Major Medial Leave, and Cancer and Accidental Insurance. This is your chance to be part of something special at Southwest Missouri Bank. Hello, we're Southwest Missouri Bank Founded in 1979, we are proud to be the largest locally owned community bank in Southwest Missouri. It all began in Carthage, Missouri, when Garry Denney, along with seven other people, decided to start a new bank. We now have 11 full-service branches, a home loan center and more than 40 ATMs to serve our customers. But most important, we have a friendly team who are committed to helping our customers reach their financial dreams.

Requirements

Excellent communication skills including active listening.
Service-oriented mindset.
Ability to resolve customer grievances with empathy and professionalism.
Proficient computer skills.
Ability to learn new software quickly.

Responsibilities

Be the first point of contact for clients through telephone, email, and online chat.
Provide essential support and detailed information about banking products and services.
Field customer inquiries and address complaints.
Forward concerns to the appropriate staff when issues exceed expertise.
Enhance communication skills.
Contribute to the customer-centric mission.
Deliver exceptional service and build lasting relationships.