Customer Service Rep - Full Time - Oshkosh
About The Position
As a Customer Service Representative (CSR) at Bank First, you will be the face of the bank, responsible for building relationships, solving problems, and assisting guests in achieving their financial goals. This role involves handling teller transactions, opening and maintaining accounts, and providing exceptional service with professionalism and care. Bank First is recognized as one of the "Best Banks to Work For" and offers a culture that values people, supports career growth, and promotes a healthy work-life balance. Employees are empowered to make a difference in the lives of guests and the communities they serve.
Requirements
- High school diploma or equivalent
- Customer service experience required
- Proficiency in Microsoft Word and Excel
- Excellent organizational skills
Nice To Haves
- Cash handling preferred
- Strong communication and interpersonal skills
Responsibilities
- Open and maintain deposit accounts (checking, savings, CDs, IRAs, HSAs)
- Process teller transactions and balance your cash drawer accurately
- Update customer information and assist with account research
- Help guests with fraud or unauthorized transactions
- Manage debit card requests and safe deposit box services
- Prepare wire transfer documents
- Follow bank policies and federal regulations
Benefits
- Career growth supported through training, mentoring, and advancement opportunities
- Flexibility allows for work-life balance
- Contributions directly impact guests and communities
- Culture built on respect, collaboration, and empowerment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
