Customer Service Representative
About The Position
Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions. We have a great opportunity for a Customer Service Representative to join our team in San Jose, CA As a Customer Service Representative, you will provide top-notch support to our valued customers. We are looking for a friendly, empathetic, and customer-focused individual who is passionate about helping people and solving problems. This role is located onsite at 625 River Oaks Parkway, San Jose.
Requirements
- High School diploma, GED, or equivalent
- Minimum of 3-5 years’ experience in a similar customer service role
- Excellent communication skills, both verbal and written
- Strong problem-solving and critical thinking skills
- Ability to multitask and prioritize in a fast-paced environment
- Empathy and patience when dealing with customers
- Ability to work independently as well as part of a team
Responsibilities
- Responding promptly and professionally to customer inquiries and assist them via phone, email, and chat.
- Providing accurate information and solutions to customers' problems
- Troubleshooting technical issues and escalating to appropriate departments when necessary
- Maintaining detailed and accurate customer records
- Working collaboratively with team members to ensure exceptional customer service
- Staying up to date with product knowledge and company policies and procedures
Benefits
- health insurance plans
- paid time off
- 401k plan
- career development opportunities
- referral bonuses
- competitive benefit package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
