Customer Service Representative
About The Position
At MKB Company, we’re more than just a manufacturer — we’re a team committed to innovation, customer service, operational excellence, and building strong relationships with our customers and each other. As we continue to grow nationwide, we’re looking for a motivated, detail-oriented, and customer-focused Customer Service Representative (CSR) to join our team. This is an opportunity to be part of a collaborative, fast-paced environment where your work directly impacts customer satisfaction and business success. If you enjoy solving problems, staying organized, working with multiple teams, and being the person customers can count on — we’d love to hear from you.
Requirements
- High school diploma or equivalent required
- 1–3 years of office, administrative, customer service, order management, or inside sales experience
- Experience with ERP/CRM systems and Microsoft 365 (Excel, Outlook, Word, PowerPoint)
- Strong communication and relationship-building skills
- Highly organized with strong attention to detail
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Problem-solving mindset with a proactive approach
Nice To Haves
- Associate degree preferred
- Bilingual English/Spanish is a plus
- Mechanical or technical aptitude is helpful but not required
Responsibilities
- Manage customer orders from start to finish, ensuring accurate order entry, confirmations, updates, and follow-through
- Serve as a trusted point of contact for customers via phone, email, and in person
- Coordinate with Sales, Production, Logistics, and Accounting teams to resolve issues and support customer needs
- Arrange shipments and deliveries while proactively communicating ETAs, changes, and updates
- Monitor open orders and identify potential delays or risks before they become problems
- Maintain accurate records and customer information within ERP/CRM systems
- Support inventory checks, lead-time updates, billing inquiries, and account setup activities
- Build product knowledge and confidently assist customers with questions and solutions
- Contribute ideas for process improvements and operational efficiencies
- Help support a positive, team-oriented culture focused on service and accountability
Benefits
- Competitive compensation and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
