Customer Service Representative

ADP•Schaumburg, IL

6h•Onsite

About The Position

ADP is hiring a Client Support Specialist. This role serves as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to assist clients who have between 50 - 999 employees. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills, and the ability to build rapport and trust with clients. The company fosters an inclusive environment with a culture of collaboration and belonging, offering career advancement opportunities and award-winning training.

Requirements

3 - 5 years of experience working in a client service/customer service environment or systems integration environment.
Ability to work overtime hours during peak seasons.
Military Experience is considered.

Nice To Haves

A college degree is great but not required.

Responsibilities

Serve as a Trusted Advisor and Problem Solver, working independently or as a team as a consultant servicing ADP's products/technology.
Use a broad breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions.
Take the initiative to seek answers, solutions, and positive outcomes.
Build relationships with clients using the phone, email, and/or chat, striving to exceed client expectations in every interaction.
Uphold the highest ethical standards and ADP's core value of Integrity is Everything.
Leverage ADP product and services knowledge to solve issues and questions that help clients understand our products' value.
Take client input and turn it into recommendations for leaders on best practices and solutions training.
Adhere to a daily schedule and organize to deal with a high volume of inbound calls.
Handle potential increases in daily phone time during peak seasons, such as year-end.