Customer Service Representative

NOV Inc. • Sapulpa, OK

2h

About The Position

The Customer Service Representative will be responsible for contacting customers to define the necessary scope of work, working closely with credit and compliance to ensure orders are completed, and providing outstanding customer service. This role involves addressing difficult issues regarding client complaints, collaborating with department managers on updating policies and procedures, and creating and controlling quotes according to customer needs. The representative will communicate with customers on Contract Review and/or Risk Analysis matters for clarification, ensure purchase orders align with quotes, and revise quotes as needed. Regular communication with customers on job progress is essential. The role also includes identifying potential system improvement opportunities, pursuing continuous improvement in personal activities, and complying with all NOV Company policies and procedures. Additionally, this position will provide backup to the Customer Service Assistant, performing duties such as processing international sales orders, handling letters of credit, and creating export documentation. Other work-related tasks as assigned will also be part of the responsibilities.

Requirements

• Proficient in Microsoft Word, Excel, and Outlook
• Excellent Verbal and Written Communication skills

Nice To Haves

• High educational degree
• Sales Specialization
• Mechanical knowledge is preferred.

Responsibilities

• Contact customers to define the necessary scope of work.
• Work closely with credit and compliance to ensure orders are completed.
• Provide outstanding customer service.
• Work on difficult issues regarding client complaints and other issues.
• Work closely with department managers, such as sales, on updating policies and procedures for client services.
• Creation and control of quotes according to customer needs by successfully following the completion of the Contract Review and Risk Analysis.
• Communicate with customers on Contract Review and/or Risk Analysis matters for clarification.
• Responsible for ensuring purchase orders received from customers are aligned with quotes and confirm customer eligibility.
• Responsible for revising and adjusting quotes.
• Communicate with the customer regularly reporting progress of all jobs in order to keep them properly informed.
• Identify potential improvement opportunities within the applicable systems and work with relevant departments on such improvement.
• Pursue continuous improvement on their own activities and operations.
• Comply with all NOV Company policies and procedures established by the Quality Management System, HSE, as well as all other Corporate guidelines.
• Backup to Customer Service Assistant, performing duties such as international sales orders, letters of credit, and creating export documentation with HTS and ECCN codes.
• Perform other work-related tasks as assigned.

Benefits

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that are effective your date of hire.
• FREE MDLIVE virtual visits (when enrolled in an NOV medical plan).
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals.
• All regular full-time employees receive up to 11 paid holidays per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED