Customer Service Representative

Edenred • Waltham, MA

17d • Onsite

About The Position

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Job Summary: We are seeking a dedicated Customer Service Representative who is passionate about helping customers and can thrive in a fast-paced environment. In this role, you will serve as the first point of contact for customers, providing exceptional service by addressing inquiries, resolving issues, and offering helpful information about our products and services. You will play a vital role in ensuring customer satisfaction by delivering prompt, professional, and friendly support.

Requirements

• Strong communication skills, both verbal and written, so you can connect with customers and colleagues effortlessly.
• The ability to thrive in a fast-paced, multitasking environment while staying focused and organized.
• A positive attitude and a passion for helping people, even in challenging situations.
• Proficiency with Microsoft Office Suite, telephony systems and comfort learning new systems.
• A typing speed of at least 40 words per minute to keep up with customer interactions.
• Adaptability and a team-player mindset—we work together to create the best customer experience possible.
• A minimum of 3 years of comparable experience, preferably in a call center environment
• High School diploma.
• Equivalent combination of education and experience will be considered

Nice To Haves

• Associate degree or Bachelor degree in a related field preferred

Responsibilities

• Enhance customer engagement through dynamic, high-volume omnichannel communication, including phone, chat, and email.
• Address inquiries with enthusiasm and professionalism to ensure a positive customer experience.
• Research and resolve customer concerns, including transaction issues, technical troubleshooting, and other service-related questions.
• Accurately log and document interactions, keeping detailed records of customer inquiries.
• De-escalate challenging situations with patience and problem-solving skills, ensuring a positive outcome.
• Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficiently, maintaining quality standards, and ensuring prompt issue resolution.
• Take on additional responsibilities as needed to support the team and improve the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED