Customer Service Representative

Doggett Freightliner • Converse, TX

3d

About The Position

The Customer Service Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

Requirements

• Excellent Customer Service and multi-tasking skills
• Outstanding Leadership and People Development Skills
• Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis
• Ability to assess customer patterns and adjust labor and branch focus accordingly
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location
• Bachelor's Degree or equivalent experience preferred
• 3+ years of Sales experience preferred
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred
• Travel Requirements As needed
• Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed.
• Ability to lift up to 40 pounds
• The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others.

Responsibilities

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level