Customer Service Representative-Edamerica-Knoxville
Edfinancial Services LLC•Knoxville, TN
•Onsite
About The Position
Edamerica is looking to hire full-time, onsite, Customer Service Representatives. Edamerica is a division of Edfinancial Services which has been recognized as a National Top Workplace for 2023, 2024, and 2025. Edamerica partners with colleges and universities across the country to help assist prospective, current, and prior students regarding financial aid, admissions, billing, registration, and student loan delinquency questions.
Requirements
- Strong communication and listening skills.
- A professional, positive attitude.
- Ability to stay organized and meet daily goals.
- Basic computer proficiency.
- Open availability during business hours.
- Exceptional customer service skills.
- High School Diploma
- Schedule dependability and flexibility.
- Must pass background check and drug screening.
Nice To Haves
- Higher Education Degree preferred
Responsibilities
- Handle inbound and outbound calls with professionalism and attention to detail.
- Meet or exceed performance expectations for call quality, productivity, and attendance.
- Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
- Represent Edamerica and our client institutions positively and professionally at all times.
Benefits
- Paid training
- Educational Assistance
- Leadership Development Program
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Pet Insurance
- Life Insurance
- Disability Insurance
- Teledoc
- Employee Assistance Program (EAP)
- 11 paid holidays
- Paid vacation
- Sick leave
- Mental health day after 6 months
- Company-sponsored clubs
- Fitness programs
- Reward programs
- Community involvement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
