Customer Service Representative (Evenings/Nights, M-F)
Tria Health•Kansas City, MO
•Onsite
About The Position
Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.
Requirements
- Customer service experience required
- Proficiency with Microsoft Office and email
- Strong communication, attention to detail, and problem-solving skills
Nice To Haves
- healthcare or call center experience preferred
- Detail-oriented with a friendly, professional phone presence
- Quick learner with strong listening and interpersonal skills
- Empathetic, team-oriented and motivated to help members
Responsibilities
- Outbound Outreach to educate and enroll members in Tria Health programs
- Inbound Call Support for questions, concerns, and program assistance
- Appointment Scheduling and reminder calls
- Care Coordination with members, providers, and pharmacies
- Accurate Documentation in company systems
- Follow SOPs, protect member privacy, and escalate issues appropriately
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
