Customer Service Representative

Hopelink • Bellevue, WA

6h • Onsite

About The Position

The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine which transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector. The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.

Requirements

• Customer Service Mindset
• Strong oral and written skills
• Proficiency in Word
• Problem solver who can adapt to changing call center environment.

Nice To Haves

• Previous experience in a call center a plus
• Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus

Responsibilities

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.
• Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.
• Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.

Benefits

• Up to 10 paid vacation and sick days annually
• 10 paid holidays
• Up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental and Vision benefits after 1 month waiting period
• Flexible Spending Accounts
• 401k with Employer Match
• Life, Disability & Accident coverage
• Wellness program
• Employee Resource Groups
• Employee Assistance Program
• Employee Discount Opportunities
• Training Classes
• Internal Career Opportunities
• Professional Development
• Leadership Development
• Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees