Customer Service Representative
About The Position
Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Rogers Dental Lab in Athens, TN. The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Thursday, and 8:00 a.m. to 1:00 p.m. on Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution and tuition reimbursement!
Requirements
- Strong Communication Skills
- Data entry and computer skills
- Ability to coordinate multiple tasks
- Attention to detail
- Excellent customer service
- Valid Driver’s License
- High school diploma or GED equivalent
- Customer Service experience required
Responsibilities
- Answering Customer Inquiries: responding to customer questions via phone, email, chat, or other channels.
- Resolving Issues and Complaints: addressing and resolving customer concerns in a timely and efficient manner.
- Providing Product Information: offering accurate and helpful details about products and services.
- Processing Payments: processing payments.
- Maintaining Accurate Records: keeping track of customer interactions and transactions.
- Collaborating with Other Departments: working with departments to ensure customer satisfaction and resolve complex issues.
- Ensuring Customer Satisfaction: striving to provide a positive and helpful experience to all customers.
- Escalating Issues: knowing when and how to escalate complex issues to appropriate personnel.
- Refers all technical inquires to appropriate team member
- Route delivery when needed
- All other duties as assigned.
Benefits
- health insurance
- dental insurance
- vision insurance
- disability insurance
- life insurance
- paid holiday
- vacation
- sick time
- 401K with company contribution
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
