Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC•Westfield, MA

15d•Onsite

About The Position

Welcome to Destination Pet, where we are 'One Pack' – a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day, revolutionizing the pet industry. We are seeking a Customer Service Representative at Barkefellers-Westfield who can make every client feel like a VIP (Very Important Pet-parent). This role is for someone who is part concierge, part chaos coordinator, and fluent in both human and hound. If you love pets and people, and can juggle phones, customers, and the occasional muddy paw print, this is your moment. At Destination Pet, we’re not just another Pet/Vet care center—we’re a community that lives to elevate the love and lives of pet families. Since 2016, we’ve been serving up best-in-show care from coast to coast with day care, boarding, grooming, training, veterinary services, and more. Our goal is simple: make pets feel at home and their humans feel at ease.

Requirements

You’re a people-person and a pet-person.
Previous experience in customer service or retail.
Solid communication skills—phone, in-person, email.
Comfortable with multi-line phones and computer systems.
Ability to remain cool under pressure and maintain professionalism.
Problem-solving skills.
High school diploma or equivalent required.
Must be able to lift 40 lbs.
Availability on evenings, weekends, and holidays required.
Exposure to cleaning supplies, pet hair, and "accidents" is part of the gig.
Four shifts per week, including either Saturday or Sunday required.

Nice To Haves

1+ year of customer service experience preferred.

Responsibilities

Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort.
Answering phones with a smile in your voice and multi-tasking like a pro.
Touring new clients through the facility and selling the services that keep tails wagging.
Ensuring up-to-date vaccinations are on file.
Managing check-ins and check-outs with efficiency and a personal touch.
Handling cash, cards, and balancing the end-of-day cash drawer.
Responding to complaints with patience and professionalism.
Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.