Customer Service Representative

Crash Champions•Memphis, TN

7h•$10 - $23

About The Position

The Customer Service Representative is the first point of contact for customers at a Crash Champions facility. The role greets and assists customers and prospective customers promptly and professionally, manages incoming calls, walk-in business, and written correspondence, and directs inquiries to the appropriate person or department. It also provides clerical and administrative support to General Managers and Service Advisors, handles receivables and payables, enters information into the accounting system and spreadsheets, and balances month-end statements. The position includes keeping the workspace clean and performing other related duties as assigned.

Requirements

Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to answer a high volume of calls and/or emails daily.
Attentiveness and patience.

Responsibilities

Greet and assist customers and prospective customers promptly and professionally.
Keep the workspace clean, as it is the first point of contact customers have with the facility.
Manage incoming phone calls, walk-in business, and written correspondence, and direct matters to the appropriate person or department.
Provide clerical and administrative support to General Managers and Service Advisors.
Handle receivables and payables.
Enter information into the accounting system and various spreadsheets.
Balance month-end statements.
Perform other related duties as assigned.