Rep Customer Service | Orthopedics Clinic | Full-Time | Days

UF Health • Jacksonville, FL

19h • Onsite

About The Position

Under the direction of the Supervisor, the Customer Service Representative is responsible for scheduling patient appointments and managing the clinical medical records system. This role serves as a liaison between patients and hospital staff to ensure efficient communication and a positive patient experience.

Requirements

• High school diploma or GED required.
• One (1) to two (2) years of customer service experience required.
• Strong verbal and written communication skills.
• Ability to remain professional, courteous, and composed in stressful situations.
• Basic understanding of medical terminology.
• Ability to provide customer service to patients of all age groups.
• Strong interpersonal skills and ability to work in a fast-paced environment.

Nice To Haves

• Completion of a Medical Terminology course preferred.
• Two (2) years of customer service experience in a healthcare-related environment preferred.

Responsibilities

• Schedule patient appointments in accordance with clinic protocols and provider availability.
• Maintain and update patient information within the clinical medical records system.
• Serve as a liaison between patients and hospital/clinic staff to facilitate communication and coordination of care.
• Provide excellent customer service to patients, families, and healthcare staff.
• Ensure accuracy and confidentiality when handling patient information.
• Support efficient patient flow and assist with resolving scheduling or system-related issues.
• Perform additional duties as assigned by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED