Customer Service Representative

Crash Champions•Twinsburg, OH

8d•Onsite

About The Position

Crash Champions is a rapidly expanding and dynamic brand in the collision repair industry, recognized as the largest founder-led multi-shop operator (MSO) in the U.S. We also manage the Crash Champions LUXE | EV Certified brand, specializing in highline and luxury EV repairs. With over 650 advanced facilities across 38 states, our vision, established in 1999 by industry veteran Matt Ebert, is centered on a 'People First' philosophy. We are committed to delivering superior collision repair services and fostering a culture where we champion our people.

Requirements

Interpersonal and customer service skills.
Analytical and problem-solving skills.
Multitasking and organizational skills.
Ability to handle a high volume of calls and/or emails daily.
Attentiveness and patience.

Responsibilities

Ensure prompt and professional greeting and assistance for all customers and prospective customers.
Maintain a clean workspace, as it serves as the initial point of contact for customers.
Effectively manage all incoming phone calls, walk-in inquiries, and written correspondence, directing them to the appropriate personnel or department.
Provide clerical and administrative support to General Managers and Service Advisors.
Handle receivables and payables, input data into the accounting system and various spreadsheets, and balance month-end statements.
Perform other related duties as assigned.