CAS Aftermarket - Customer Service Representative

BAE Systems•Village of Endicott, NY

47d•$50,268 - $85,455

About The Position

The Controls and Avionics (CAS) Aftermarket is seeking to add a Customer Service Representative to the team. The CAS Aftermarket team is responsible for maintaining, repairing, modifying, and overhauling customer owned flight control systems. Our experienced staff tackles unique problems that come back from the field and ensures that the customer gets quality returns in a timely manner. We do this through a collaborative and cross functional approach in order to provide overall customer satisfaction. The Customer Service Representative (CSR) is the main interface with our customers while units are in for repair. They are responsible for obtaining repair authorization and understanding what issue the product is exhibiting in the lab or in the field. They then align proper funding through a purchase order and release the product to the manufacturing floor, with the explanation of the problem stated by the customer. Throughout the repair cycle, the CSR monitors progress and maintains a regular stream of communication with the customer as to the status of the unit. The CSR will work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success. Whether on a repair contract or quoting individual orders with material and labor - the CSR is pivotal to the financial success for the aftermarket team. Skillsets for this role include organizational skills, clear communication, attention to detail, financial and contract literacy, teamwork, and an aptitude for manufacturing processes. Working in a fast paced environment where no two repairs are the same, every day brings new experiences and challenges

Requirements

High School diploma or GED
Experience working in an office setting
Ability to clearly communicate through all forms (written, phone, in person, through telecom, etc)
Thorough organizational skills
Ability to read and interpret contractual documents
Problem solving mindset with clear follow through and ownership

Nice To Haves

2 year degree in business field
Experience accepting/issuing purchase orders
Understanding of manufacturing business environment
Experience reading, writing, and accepting contractual documents.

Responsibilities

Obtaining repair authorization
Understanding what issue the product is exhibiting in the lab or in the field
Align proper funding through a purchase order
Release the product to the manufacturing floor, with the explanation of the problem stated by the customer
Monitor progress and maintains a regular stream of communication with the customer as to the status of the unit
Work cross functionally with the test, production, and quality team to provide options for the customer in order to keep aircraft in the field operational and support mission success
Quoting individual orders with material and labor

Benefits

health, dental, and vision insurance
health savings accounts
a 401(k) savings plan
disability coverage
life and accident insurance
employee assistance program
a legal plan
discounts on things like home, auto, and pet insurance
paid time off
paid holidays
paid parental, military, bereavement, and any applicable federal and state sick leave
company recognition program to receive monetary or non-monetary recognition awards
Other incentives may be available based on position level and/or job specifics.