Aftermarket Customer Support

Terex Corporation • Durand, MI

3d

About The Position

Enjoy working independently and as part of a team in a fast-paced environment? We are seeking a highly motivated OEM Aftermarket Sales/Support Specialist to join our team. The ideal candidate will play a key role in driving aftermarket sales and services for our OEM products, ensuring customer satisfaction, and fostering long-term relationships with both existing and new customers. This position requires a high level of customer service responsibilities including problem solving skills, product knowledge, and the ability to help support customers in maintaining, upgrading, and servicing their equipment. The role will collaborate with engineering, product development, logistics, and our operations teams to ensure aftermarket solutions meet customer needs and parts accuracy.

Requirements

• High School Diploma or GED

Nice To Haves

• 5+ years of proven experience in aftermarket sales, technical support, or customer service within an OEM environment.
• Experience with MS Office.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal teams.
• Problem-solving mindset with the ability to handle complex customer issues and provide timely solutions.
• Strong organizational skills and attention to detail.
• Knowledge of Parts Manuals, Bill of Materials and engineered prints.
• Strong negotiation and sales skills with a results-driven approach.

Responsibilities

• Aftermarket Sales: Promote and sell OEM aftermarket parts and services to existing and new customers, ensuring revenue growth and profitability within the aftermarket segment.
• Customer Relationship Management: Build and maintain strong relationships with key customers, including dealerships and end users, providing support and expert advice on the use and proper selection of OEM parts and products.
• Product Support: Provide technical support for aftermarket products, including troubleshooting, identifying parts, and offering solutions for repairs and upgrades.
• Inventory Management: Collaborate with distribution partners to manage inventory levels of aftermarket parts and products, ensuring timely availability and delivery to customers.
• Training and Education: Work with customers on the use of our dealer portal, iStore and related programs.
• Order Entry: Manage orders in a timely manner and update customers accordingly with lead times and pricing.
• Cross-Functional Collaboration: Work closely with engineering, purchasing, and operations teams to ensure proper aftermarket pricing and margin targets.
• Reporting and Analysis: Provide regular updates and reports on sales performance, quotes, customer feedback, and market trends to help grow market share.
• Other Responsibilities: Various projects and responsibilities as assigned.

Benefits

• The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED