Customer Service Representative - Automotive Aftermarket

NSK Americas•Ann Arbor, MI

22d

About The Position

Customer Service Representative - Automotive Aftermarket - NSK Corporation The Company NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering and predictive & preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are used in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker. The Customer Service Representative - Automotive Aftermarket Role This position is responsible for an assigned group of customer accounts. The responsibilities include handling request for quotations, order maintenance, expediting orders, and forecasting. Has a good working knowledge of internal order and forecasting systems (RAS) as well as other related systems. Is customer focused and interfaces with customers and various departments to meet customer requirements. Must be capable of working under limited supervision.

Requirements

This job requires a minimum of a High School Diploma or equivalent.
2 to 4 years of position-related experience.

Nice To Haves

Technical Diploma or Associate's Degree in a related field

Responsibilities

Receives and manages incoming emails, EDI, and phone calls from assigned customers and responds in a timely manner.
Maintenance of customer part numbers, demand forecast, and price lists as necessary.
Processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
Collaborate with the internal material planning department (BCD) to locate appropriate products either in the U.S. or global warehouses as necessary.
Actively monitors and addresses lack of supply issues on open orders, including weekly reports of backlog status and daily examination of shipping reservations.
Prepares and sends sales quotes, monitors status of existing orders, expedites shipments, and addresses any customer service or product return issues.
Demonstrates basic technical knowledge of bearing nomenclature and ability to interchange competitor's part numbers.
Offers product substitutions when appropriate.
Occasionally collaborates with the salespersons on customer meetings via teleconference.