Customer Service Representative

Quaker Windows•Freeburg, MO

4d•Onsite

About The Position

The Customer Service Representative assists as part of a team supporting the efforts of assigned Quaker Sales Representatives and their Lumberyard and Specialty Dealer customers. The Customer Service Representative is responsible for constant communication with these partners and internal coordination of all quotes and orders for the Residential team.

Requirements

Proficient with Microsoft Office software: Excel, Word, Outlook
Professional phone etiquette
Basic math skills including the ability to convert decimals to fractions
Observe safety and security policies and procedures, including proper use of Personal Protective Equipment; report potentially unsafe conditions; and use equipment and materials properly.

Nice To Haves

Basic knowledge of Quaker's Q1 quote and order and Green Screen Systems preferred
Basic knowledge of Quaker's Residential Window and Door Products preferred
Lumberyard, Building Industry or Retail Sales Experience preferred

Responsibilities

As the point of contact with Lumberyard and Specialty Dealers, assist in coordination of all residential quotes and orders for dealers
Take incoming customer calls, identify the customer needs and achieve the highest level of satisfaction
Assist with Return Merchandise Authorizations and credit requests by gathering information for Quaker's Accounts Payable team
Communicate order updates as needed
Assist customers with Quaker's Q1 quote and order system needs, quotes, orders, delivery issues or any other issues that pertain to customer support and satisfaction
Build an ongoing relationship and trust with customer accounts
Work closely with other team members to facilitate the quoting, order process and customer support for Quaker's Lumberyard or Commercial Sales and Support Team
Work with Sales Representatives to support the sales process
Communicate with Lumberyards, Specialty Dealers and Sales Representatives
Learn and then maintain thorough knowledge of Quaker's Q1 and Green Screen System
Learn and then maintain thorough knowledge of Quaker's Residential Window & Door Products
Prompt and regular attendance at an assigned work location.
Interact and communicate with employees and customers in an appropriate manner.
Availability on site to confer with staff members with whom the employee must interact on a regular basis.
Communicate via email, prepare reports and work schedules.
Review and analyze data and information concerning Return Merchandise Authorizations.
Plan, prioritize and monitor order activities.
Complete assigned tasks/projects in a timely manner.