Customer Service Representative (Remote)

Stryker • Houston, TX

7d • Remote

About The Position

As a Customer Service Representative, you will be expected to perform with honesty and integrity, instituting a highly responsive and unsurpassed level of customer service. You will provide phone and email support for inquiries from sales and healthcare professionals. You will answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, and processing return orders. You will consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized processes to ensure 100% quality for all orders. You will understand, interpret, and explain detailed information of processes and procedures. You will participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required. You will demonstrate flexibility in responding to new and rapidly changing situations and environments. You will demonstrate an understanding of how decisions impact customers, markets, and sales representatives. You will provide support beyond standard hours as needed if call volume and/or workload require additional time.

Requirements

• HS diploma or equivalent
• 2+ years relevant experience
• Ability to work flexible hours as needed to support the business needs

Nice To Haves

• Bachelors Degree
• Direct customer service or call center experience
• ERP experience (SAP, GHX, EDI, Salesforce, Genesis, PowerBI, etc.)

Responsibilities

• Provide phone and email support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED