Customer Service Representative

King Plastic Corporation • North Port, FL

just now • Onsite

About The Position

The Customer Service Representative position is primarily office-based and involves taking customer orders via email, accurately entering them into the system, and ensuring timely fulfillment. The role also includes answering customer inquiries about products, services, order status, and pricing, as well as resolving customer issues. A key aspect of this role is maintaining a high level of accuracy in data entry and working collaboratively with the team to ensure overall customer satisfaction. This job description provides an overview and does not restrict management's right to assign additional duties.

Requirements

• Strong communication skills, both written and verbal.
• Excellent attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications and data entry.
• Positive attitude and strong problem-solving abilities.
• High School Diploma or equivalent required.
• Proficiency in computer use.
• Clear hearing.
• Depth perception.
• Color vision.
• Visual acuity.

Nice To Haves

• Associates Degree preferred.
• Previous experience in customer service or data entry is a plus.

Responsibilities

• Take customer orders via email in a professional and courteous manner.
• Accurately enter customer orders and related information into our database or order management system.
• Confirm order details, process transactions, and ensure timely order fulfillment.
• Answer customer inquiries regarding product availability, order status, pricing, and account information.
• Resolve customer issues and concerns promptly, escalating when necessary to the appropriate department.
• Provide information about products and services to customers.
• Maintain a high level of accuracy in data entry, ensuring customer information and order details are correct.
• Work collaboratively with team members to ensure customer satisfaction and timely processing of orders.
• Report to work at the scheduled time, work as scheduled and is seldom absent from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED