Customer Service Representative 10:30am - 7:00pm (onsite)

Nutramax Laboratories•1759 Flat Creek Road, SC

2d•Onsite

About The Position

The Customer Service Representative is responsible for providing industry-leading support for our customers and leveraging our customer experience as a competitive advantage. Focused on delivering high-quality interactions that make it easy for our customers to resolve requests the first time they contact us. This role is located in Lancaster, SC, and is a full-time, on-site position.

Requirements

2 years of experience in a professional customer service call center environment
Typing speed of 40 wpm min
Proficient in Microsoft Office (Word, Excel and PowerPoint, SharePoint, OneNote and Microsoft Teams)
Strong written and verbal communication skills
Strong time management, organizational skills, and attention to detail
Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
High school diploma or equivalent
Ability to pass a pre-employment background check, drug screen, and reading comprehension test.

Nice To Haves

60+ wpm typing speed
SAP, Five9, and Qualityze experience

Responsibilities

Engage with consumers and healthcare professionals through phone, email, chat, and other support channels.
Approach every interaction with professionalism, empathy, and active listening, demonstrating patience and a genuine commitment to providing an exceptional experience.
Drive loyalty by educating the customer about our products, and highlighting benefits and programs about which they may not be aware.
Maintain detailed and accurate records of customer interactions.
Utilize problem-solving techniques to effectively address and resolve concerns.
Collaborate with teams to ensure customer satisfaction and drive continuous improvement.
Manage other duties as assigned.
Regular attendance is required.
Communicate effectively with other departments within the organization and function within a team environment.
Perform other duties as may be required in meeting company objectives.