Customer Service Representative

SoundOff Signal • Hudsonville, MI

10h • Hybrid

About The Position

This role is responsible for providing excellent customer service by accurately processing orders, handling inquiries, and collaborating with other departments. The representative will utilize various systems and communication tools to ensure seamless customer support and maintain accurate records. The position requires a detail-oriented individual with strong communication and problem-solving skills, who can work both independently and as part of a team.

Requirements

• High school diploma or equivalent
• 2+ years of experience in customer service or administrative role preferred.
• Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.
• Strong verbal and written communication skills.
• Proven ability to handle conflict and navigate difficult conversations professionally.
• Exceptional phone etiquette and interpersonal skills.
• Highly detail-oriented and organized.
• Able to understand and follow written work instructions and processes.
• Comfortable working independently and within a team.
• Strong multitasking and time management abilities.
• Willingness to take ownership and lead when necessary – a true team player with a leader’s mentality.
• Willingness to work flexible hours as needed.

Nice To Haves

• Additional education or certification is a plus.
• Experience with Salesforce(CRM) and Syteline(ERP) 8x8(Phone system) is highly desirable.

Responsibilities

• Demonstrate SoundOff Signal’s Core Values daily with interactions with internal and external customers.
• Process customer orders accurately and efficiently using Salesforce and Syteline systems.
• Processing Cases through Salesforce
• Handle inbound and outbound phone calls with professionalism and excellent etiquette using 8x8 phone system.
• Maintain clear and professional communication with both internal and external customers.
• Collaborate daily with other departments to ensure seamless customer support.
• Participate actively in team meetings and cross-functional discussions.
• Follow existing customer service processes and suggest improvements where applicable.
• Manage multiple tasks simultaneously while maintaining high attention to detail.
• Take initiative in solving problems and resolving customer concerns effectively.
• Maintain accurate records and documentation related to customer interactions.
• Demonstrate the ability to make decisions independently and confidently.
• Support other customer service functions and responsibilities as assigned.
• Embrace opportunities to learn new aspects of the customer service role.
• Maintain consistent attendance and punctuality; reliability is essential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED