Customer Service Representative | Part-Time | Centene Community Ice Center

Oak View Group•Maryland Heights, MO

8d•Onsite

About The Position

The Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective: greeting our guests, answering questions, checking in vendors, accepting and logging deliveries, answering incoming telephone calls, maintaining lost and found items, accepting payment(s) for programs, events, and point-of-sale purchases, and confirming or adjusting (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff, and the facility in general.

Requirements

High School Diploma or GED preferred.
Previous experience in a customer service role is a plus.
Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
Excellent customer service.
Ability to follow basic instructions and directions.

Responsibilities

Provides information about the Centene Community Ice Center/St Louis Music Park programming, events, and concerts to walk-up customers and callers.
Responds to inquiries regarding services, facilities, programs, and events.
Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
Operates computerized public information and reservation systems in an efficient and accurate manner.
Responds to customer inquiries via telephone, in person, and/or in writing as required.
Performs a variety of office clerical support activities.
Keeps supervisor and other appropriate staff informed of problems or other matters.
Interpret and enforce ice arena rules for customers.
Collect fees and record in software.