Customer Service Representative

PPG Industries • Strongsville, OH

3d

About The Position

As a Customer Service Representative, you will handle domestic orders, which includes placing orders accurately and following up with distributors. Reporting to the Customer Service Supervisor, you will be the face of the company and first point of contact for customer inquiries via phone and email. If you pride yourself on your attention to detail & accuracy, then this could be the ideal opportunity for you!

Requirements

• At least 1-3 years' work experience demonstrating responsibility for system management or process integrity of current and new data
• Customer Service/Call Center experience preferred
• Data accuracy through attention to detail
• Excellent written and verbal communication skills
• Intermediate computer ability and typing
• ERP system knowledge – Oracle preferred

Nice To Haves

• Previous experience/knowledge in refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded

Responsibilities

• Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf
• Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location
• Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls
• Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics

Benefits

• opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed