Customer Service Representative

AKG Thermal Systems Inc•Mebane, NC

4d•Onsite

About The Position

At AKG, we believe great people build great products. We are looking for dependable, safety-focused team members who want to grow their skills and be part of a company that values teamwork, accountability, respect, and continuous improvement. If you enjoy hands-on work, problem-solving, and working with precision equipment in a manufacturing environment, we encourage you to apply. We will train you...

Requirements

Two (2) year associate degree OR Three (3) years prior work experience as a Customer Service Coordinator Representative
Ability to use various computer programs.
Must have great attention to detail.
Strong verbal and written communication skills.
Strong time management skills.

Responsibilities

Receives requests for quotations, orders, and lead times from customers.
Makes quotations on standard items, writes orders, and relays pertinent order information to customers.
Monitors accounts receivable for AKGTS, and coordinates communication with overdue customers.
Coordinates with other departments in handling purchase orders and providing service to customers.
Receive requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from the customers.
Maintain rapport with customers and work to give them the best possible service.
Use a computer to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders.
Follow up on inquiries by checking computer for delivery information.
Work closely with Expeditor in production control regarding deliveries of scheduled shipments.
Handle the needs of engineers and customers.
Make price quotations immediately by fax on price.
Check with credit department concerning credit status of customer when rush orders are received.
Contact distributors or check computer printouts sent to us by customers to locate requested items in order to meet customer's delivery requirements.
Relay this information to the customer.
Resolve customer issues and complaints concerning billing.
Identifies issues attributing to account delinquency.
Submit regular reports on the status of unpaid accounts.
Maintain files of active orders and post activity such as change notices, scheduling changes, partial shipments, and credit changes.
Prepare paperwork (original purchase order, copies of invoice, and return goods memo) to be given to Accounting department for credit or debit to be issued.
Adhere to all policies, procedures, and/or requirements set forth in AKG of America’s environmental management system (EMS).
Regular physical attendance is a requirement for this position. Refer to AKG attendance policy in the Information Handbook for Employees.