CUSTOMER SERVICE REPRESENTIVE-PART-TIME
About The Position
We are seeking outstanding individuals with dynamic personalities, a passion for working with others, and superior customer service skills to join our growing team. We provide fueling, parking, and hangar space to the general aviation community (non-commercial planes). This full-time Customer Service Representative position may include morning or evening shifts and will require holiday and weekend coverage. The CSR serves as the first point of contact at the front desk, greeting customers, accepting payments, and managing various administrative and service-oriented details. The role involves regular computer work, including processing financial transactions, entering service reservations, and managing numerical data within our aviation software for customer bookings and fees. A cheerful and enthusiastic demeanor is essential to make guests feel welcome and ensure their needs are met with attentiveness and professionalism. Our customer service department offers concierge-level assistance through excellent communication, anticipating needs, creative thinking, practical responsiveness, and meticulous attention to detail.
Requirements
- Ability to work effectively with numbers to efficiently and accurately handle payment processing, invoicing, and the associated computer entries and paperwork
- Must have experience providing top-quality customer service in a face-to-face setting
- Friendly and attentive personality
- Excellent interpersonal and communication skills
- Experience with conflict resolution in a customer service environment
- Exceptional ability to attend to details
- Computer skills, e.g., POS systems, reservation systems, accounting systems, Excel
- Ability to multi-task effectively, interacting with customers, answering phones, and attending to computer work
- High School Diploma or General Education Degree (GED) is required
- Essential reading, writing, and math skills
- Ability to work under pressure and adaptability to change
- Excellent interpersonal and verbal communication skills
- Must possess a valid state Driver's License
- 100% Drug-free workplace (drug screen required)
Nice To Haves
- Aviation experience preferred
- Hospitality experience, i.e., front desk, restaurant/bar, hotel, country club, luxury retail
Responsibilities
- Greeting on-site visitors and ensuring they are made to feel welcome
- Handling telephone calls with a customer-oriented level of service
- Data entry and other computer work to make reservations for services, communicate with customers via email, track inventory, and process financial transactions
- Excellent attention to detail to coordinate operations provided by multiple personnel to multiple customers to ensure timely and efficient service
- Connecting clients to appropriate personnel or third-party vendors for further service needs
- Providing attention to detail and follow through to ensure that a wide range of business needs are met
- Performing administrative support tasks
- Maintaining professionalism and confidentiality
- Providing a safe and clean reception area by complying with procedures, rules, and regulations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
