Customer Service Representative

The Pennsylvania State University•University Park, FL

13d•Onsite

About The Position

Auxiliary and Business Services is seeking a Customer Service Representative to provide essential support for university transportation and parking services, supporting daily and event parking operations for faculty, staff, students, and visitors. This position requires strong customer service skills and communication skills. The hours for this position are Monday through Friday, 8 a.m. to 4:30 p.m. Mandatory overtime is required for home football games, student arrival, and other events based on staffing needs.

Requirements

General Equivalency Diploma (GED) or High School (HS)
2+ years of relevant experience
Valid driver's license
Ability to lift up to 50 lbs.
Ability to work outdoors while standing and walking in all weather conditions
Applicants must be authorized to work in the U.S.

Responsibilities

Serve in a direct, face-to-face customer service role, at the campus parking decks or at various locations for events, mostly outdoors
Manage daily parking at the gated parking decks, redirecting visitors to alternative locations when full, and assisting with entry, exit, and payments
Conduct space counts and walk throughs of facilities
Resolve parking issues directly with customers, and follow up or escalate as needed
Explain rules and regulations for parking on campus
Promote alternative parking and other transportation options
Complete cleaning and minor maintenance of PARCS equipment
Complete daily walkthroughs of facilities, and report issues to management
Assist with setting up and tearing down for events
Conduct event sales, assisting customers with mobile payments
Oversee part time and temp staff during events
Assist with other events, holding areas for VIP, ADA, or other needs
Use software such as ArcGIS, T2, SWARCO, INDECT, Honk, Take intercom calls to assist guests at the parking decks
Answer emails and phone calls, folding letters, and other various light office work