Customer Service Representative (Onsite)
About The Position
This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now! At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
Requirements
- Typically requires a HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience.
- Previous experience working in a customer-facing role.
- Experience utilizing email (preferably Outlook) and MS Office software.
- This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons.
Nice To Haves
- SAP experience.
Responsibilities
- Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.
- Communicate professionally and effectively, both in writing and verbally to internal and external customers.
- Effectively manage a large amount of written communication and data while complying with internal and external process.
- Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
- Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.
- Utilize enterprise system (SAP) to input or extract repair/material data.
- Assist in interface with intra-company departments relative to warranty, credit, billing, etc.
- Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.
- Consistently document customer service needs to identify patterns and maintain quality.
- Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs).
Benefits
- Medical, dental, and vision insurance.
- Three weeks of vacation for newly hired employees.
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
- Tuition reimbursement program.
- Student Loan Repayment Program.
- Life insurance and disability coverage.
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
- Birth, adoption, parental leave benefits.
- Ovia Health, fertility, and family planning.
- Adoption Assistance.
- Autism Benefit.
- Employee Assistance Plan, including up to 10 free counseling sessions.
- Healthy You Incentives, wellness rewards program.
- Doctor on Demand, virtual doctor visits.
- Bright Horizons, child and elder care services.
- Teladoc Medical Experts, second opinion program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
