Customer Service Representative (Program Specialist 2)
About The Position
The Department of Enterprise Services (DES) provides centralized business services to state government agencies, other public entities, and Washington residents. DES' mission is to strengthen the business of government for a sustainable and just future. This role works closely with the Print and Mail Services Team, Finance, and other DES Divisions, providing a broad range of print and mail services. The position is responsible for customer care, education, and full-service account management, requiring the ability to be both proactive and responsive to changing customer needs. The goal is to serve as a strategic business partner with a strong focus on building and strengthening relationships.
Requirements
- Four years of customer service experience OR a combination of education and relevant experience totaling four years.
- Relevant experience includes knowledge in printing or mailing services combined with customer support.
- Proficient in the use of Word, Excel and Outlook.
- Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
- Skilled at breaking down complex procedures for customers who may not be familiar with technical terms.
Nice To Haves
- One year of experience in a production-based facility, offset/digital printing, bindery/mailing facility providing customer service, planning and estimating.
Responsibilities
- Serving as the primary contact for state, local and tribal government, and qualified non-profit organizations, offering expert consultation and consistent communication to ensure print project success.
- Providing fiscally responsible guidance, recommending cost-effective solutions that align with customer goals and program capabilities.
- Planning and coordinating print projects for external customers, collaborating with internal teams to manage timelines, specifications, and job progress.
- Tracking incoming requests, verifying job details, and ensuring documentation and quality control measures are complete.
- Identifying and resolving issues, developing strategies that align with both customer needs and program resources.
Benefits
- Occasional travel to attend meetings with customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
