Customer Service Representative - Plano Animal Hospital

Veterinarian Partners•Plano, TX

2d•Onsite

About The Position

Plano Animal Hospital is a growing, one-doctor veterinary practice dedicated to providing exceptional care for pets and outstanding service for their people. We are looking for a motivated, compassionate, and self-driven Client Service Representative (CSR) who thrives in a fast-paced environment and enjoys building relationships with clients and their pets. As the first point of contact for our hospital, you will play a key role in creating a welcoming experience, supporting our medical team, and helping our practice continue to grow within the community.

Requirements

Previous customer service experience required
Excellent communication and relationship-building skills
Strong organizational skills and attention to detail
Comfortable multitasking in a busy environment
Positive attitude and willingness to jump in where needed
Reliable, dependable, and committed to providing exceptional client service
Comfortable learning new technology and software systems

Nice To Haves

1+ year of veterinary, animal care, kennel, boarding, pet retail, or related animal experience preferred

Responsibilities

Greet clients and patients with warmth and professionalism
Answer phones, emails, and client inquiries promptly and accurately
Schedule appointments and assist with appointment reminders
Check patients in and out using our practice management software
Process payments, maintain accurate records, and assist with end-of-day procedures
Educate clients on preventive care, medications, wellness services, and hospital offerings
Manage lobby flow and communicate effectively with clients regarding wait times and scheduling
Obtain medical records and maintain organized patient files
Support a positive, team-oriented hospital culture