Customer Service Representative (Flexible Working Hours)

Destination Pet, LLC•Delaware, OH

7d•$12 - $15•Onsite

About The Position

Destination Pet is seeking a Customer Service Representative for Pet Palace Delaware. This role is for someone who loves pets and people, can handle multiple tasks, and wants to make every client feel like a VIP. Destination Pet is a national network of pet-obsessed professionals dedicated to elevating the love and lives of pet families through total pet care, offering services like day care, boarding, grooming, training, and veterinary services.

Requirements

Must be a people-person and a pet-person.
Solid communication skills (phone, in-person, email).
Comfortable with multi-line phones and computer systems.
Ability to remain cool under pressure and maintain professionalism.
Problem-solving skills.
High school diploma or equivalent required.
1+ year of customer service experience preferred.

Nice To Haves

Previous experience in customer service or retail.

Responsibilities

Welcoming pet parents and their furry VIPs.
Answering phones and multi-tasking.
Touring new clients through the facility and selling services.
Ensuring up-to-date vaccinations are on file.
Managing check-ins and check-outs with efficiency and a personal touch.
Handling cash, cards, and balancing the end-of-day cash drawer.
Responding to complaints with patience and professionalism.
Escorting pet guests to and from their enclosures.
Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions.
Jumping in to support other team members whenever needed.
Other duties as assigned.