Customer Service Representative

Markel • Richmond, VA

4d • $22 - $23 • Hybrid

About The Position

The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role. Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

Requirements

• Ability to work in a fast-paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable
• High school diploma or equivalent; some college is a plus!
• 2 or more years of insurance sales/service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required.
• Markel does not provide visa sponsorship for this position, now or in the future.

Nice To Haves

• Property/Casualty Insurance License preferred
• Must have Property & Casualty license to work remote outside of Markel office locations.

Responsibilities

• Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding

Benefits

• Immediate health & dental benefits
• paid vacation and holidays
• a 401k match
• profit sharing
• tuition reimbursement policy
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED