Customer Service Representative

RelaDyne LLC•Houston, TX

3d•Onsite

About The Position

We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.

Requirements

Must be able to pass background screening
Reside withing reasonable commuting distance
Minimum one year’s experience in a high-volume data entry and customer service environment
Minimum one-year recent phone experience in a corporate environment communicating with customers
Stable employment history
Professional appearance and demeanor
Intermediate mathematical skills
Strong proficiency in Microsoft Excel and Outlook programs
Able to type minimum of 30 WPM
Excellent written and verbal communication skills, including spelling and grammar
Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines
Adept at problem solving
Flexible with change
Willingness to accept constructive criticism and learn
Must be able to work in a fast-paced environment with shifting priorities while maintaining a positive demeanor

Nice To Haves

Experience in the transportation industry
SAP experience
Customer Service phone experience

Responsibilities

Utilize Salesforce system to manage assigned work
Manage incoming and outgoing phone calls and email inbox
Converse with customers and internal departments regarding various service questions
Research customer account requirements
Process account and invoice corrections
Support sales representative on any questions or requests
Other tasks as assigned by manager