Customer Service Representative
About The Position
Where You’ll Work Hello Humankindness Where Your Passion Meets Purpose: Join Dignity Health Medical Group Are you a healthcare professional who believes that every patient deserves not just treatment, but unwavering compassion? Do you envision a world where healthcare isn't just a service, but a fundamental right, delivered with integrity and innovation? If so, then Dignity Health Medical Group (DHMG) is where your career finds its true calling. At Dignity Health Medical Group, you're not just filling a role; you're becoming an architect of healthier communities. We are the employed physician group of Dignity Health Arizona, and our success isn't just measured in numbers, but in the lives we touch and the advancements we champion. Here's what sets us apart and why you belong with us: Impact that Resonates: You'll be part of a team delivering comprehensive clinical services, making a tangible difference in the lives of countless individuals. From cutting-edge diagnostics to life-changing treatments, your expertise will directly contribute to improved health outcomes. A Culture of Growth and Innovation: We don't just practice medicine; we advance it. Shaping the Future of Healthcare: DHMG is deeply invested in preparing tomorrow's healthcare providers. We seamlessly blend clinical services with translational and bench research, creating a dynamic environment that augments medical education for residents and students. Values-Driven Mission: We are united by a powerful set of principles. If you are deeply committed to social justice, health equity, and are prepared to deliver care in new, innovative ways, your values align perfectly with ours. We believe that everyone, regardless of background, deserves access to high-quality healthcare, and we actively work to make that a reality. A Supportive and Collaborative Environment: We believe in building a strong, inclusive team where everyone feels valued and respected. Are you ready to transcend the ordinary and join a healthcare family where your skills are celebrated, your voice is heard, and your passion for healing finds its ultimate expression? If you're eager to contribute to an organization that is making a profound difference, where innovation meets compassion, and where your commitment to social justice and health equity will be not just welcomed, but celebrated – then Dignity Health Medical Group is waiting for you. Job Summary and Responsibilities As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by processing complex orders. Every day you will expertly prepare correspondence and coordinate the completion of various customer service needs, consistently working under minimal supervision. To be successful in this role, you will demonstrate exceptional communication skills, a proactive approach to problem-solving, and the ability to independently manage and fulfill customer requirements to consistently ensure satisfaction. Answers telephones, interviews calls and routes customers appropriately. Performs service recovery with customers. Answers calls in a professional, courteous manner. Forwards messages to appropriate parties. Takes adequate information and relays messages. Communicates with dissatisfied customers. Responsible for accurate completion of data related to specific departmental needs. Maintain data integrity on computerized patient record, making and documenting changes as required. Enters information into computer databases. Prepares correspondence. Evaluates forms for HIPPA compliance. Monitors and completes release forms preparing studies for release. Completes release forms based on customer information. Requests pertinent information for documenting release. Interfaces with physicians, staff technologists, radiologists and referring office staff. Communicate to physicians using overhead paging system and digital pagers in a professional courteous manner. Perform alphabetical filing accurately.
Requirements
- High School Graduate or GED
- Two (2) years related experience
Nice To Haves
- College level business courses
Responsibilities
- Answers telephones, interviews calls and routes customers appropriately.
- Performs service recovery with customers.
- Answers calls in a professional, courteous manner.
- Forwards messages to appropriate parties.
- Takes adequate information and relays messages.
- Communicates with dissatisfied customers.
- Responsible for accurate completion of data related to specific departmental needs.
- Maintain data integrity on computerized patient record, making and documenting changes as required.
- Enters information into computer databases.
- Prepares correspondence.
- Evaluates forms for HIPPA compliance.
- Monitors and completes release forms preparing studies for release.
- Completes release forms based on customer information.
- Requests pertinent information for documenting release.
- Interfaces with physicians, staff technologists, radiologists and referring office staff.
- Communicate to physicians using overhead paging system and digital pagers in a professional courteous manner.
- Perform alphabetical filing accurately.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
