Fully Remote Customer Service Representative
TEKsystems•Charlotte, NC
•$19 - $19•Remote
About The Position
As a Customer Service Representative, you will be supporting a residential services team as the subject matter expert and real-time troubleshooter for customers in need. This position requires exceptional customer service skills to address products, service needs, billing, and transaction inquiries via a high volume of inbound calls. This is a remote, contract position that will support the team during their busiest season.
Requirements
- An effective communicator who understands the importance of listening and being empathetic
- Problems solving skills and a passion to create customer satisfaction.
- Previous customer service experience
- Knowledge of basic office equipment and Office 365
Nice To Haves
- Customer service
- Call center
- Customer support
- remote support
- customer service oriented
Responsibilities
- Support a residential services team as the subject matter expert and real-time troubleshooter for customers in need.
- Address products, service needs, billing, and transaction inquiries via a high volume of inbound calls.
- Provide exceptional customer service skills.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
