Customer Service Representative – Landscape Materials

Soiland Materials and Soiland Co., Inc.•Santa Rosa, CA

17d•$21 - $24•Onsite

About The Position

Soiland Materials is seeking an on-site Customer Service Representative for their Yard & Garden and Green Recycling Center teams in Santa Rosa, CA. This role supports homeowners, landscapers, contractors, and other local customers by helping them find necessary landscape materials such as soil, compost, mulch, and rock. The position involves a variety of tasks including assisting customers with material calculations, processing orders and payments, coordinating deliveries, answering inquiries via phone and email, and communicating with the Production team. While product knowledge is not required initially, the company seeks individuals who enjoy helping people, are comfortable with numbers and details, and thrive in a busy environment.

Requirements

2+ years of customer-facing, operations, dispatch, logistics, administrative, or transactional experience.
Working proficiency with Microsoft Outlook, Word, and Excel and the ability to learn new computer systems.
Strong basic math skills and the ability to accurately perform calculations, handle cash, and process transactions.
Ability to successfully complete required pre-employment screening.
Must be legally authorized to work in the United States. No visa sponsorship is available.
Must be able to reliably commute to our Santa Rosa locations.

Nice To Haves

Experience in dispatch, logistics, landscape or construction materials, recycling, equipment rental, contractor supply, shipping/receiving, or other high-volume customer service environments.
Bilingual English/Spanish communication skills.

Responsibilities

Greet and assist customers in person and respond to phone and email inquiries.
Help customers understand Soiland Materials products and determine the appropriate materials and quantities for their projects.
Perform calculations involving material quantities, unit conversions, pricing, and order totals.
Accurately process Point-of-Sale transactions, payments, customer charge accounts, and related records.
Communicate customer orders and loading instructions clearly to Production employees using CB and handheld radios.
Coordinate and dispatch trucking for customer deliveries and import orders.
Monitor customer and truck traffic, help direct customers for loading or dumping, and support safe and efficient movement throughout the facility.
Inspect incoming materials for compliance with company acceptance requirements; complete opening and closing responsibilities; and help keep daily operations running smoothly.