About The Position
The Customer Service Representative role is a fully-remote position that is responsible for providing TruBridge Contact Center Support to clients Early Out Service patients and will be available 11am - 8pm CST (Mon to Fri), to support patient in/outbound contact.
Requirements
- MUST be available to work 11am - 8pm CST
- High-speed home internet (NOT Cell-based internet) required
- Ability to test home internet speed, to ensure adequate bandwidth
- Excellent communication (written and oral) and interpersonal skills
- Strong organizational, multi-tasking, and time-management skills
- Must be detail oriented and able to follow through on issues to resolution
- Must be able to act both independently and as a team member
- High School Diploma or equivalent combination of education and relevant experience needed
Nice To Haves
- One year or more provide customer service support over the phone in remote setting
- Experience handling up to 100 customer contacts per day
Responsibilities
- Consistently meeting production standards for inbound and outbound calls
- Consistently meeting quality assurance standards
- Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
- Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems
- Protects customer information by keeping all information confidential
- Processes miscellaneous paperwork and documentation
- Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service
- Schedules call backs as needed
- Be a collaborative team member
- Assist with additional tasks as assigned by supervisor or call center management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
